Sage One
Sage One Support and FAQs

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You’re in the right place. This is where you’ll find support resources, articles, and videos. You can also connect with our help desk and join our online community.

Frequently asked questions

It's all here. Sage One online accounting software provides the functions you need to take care of your business to-dos like quotes, invoicing, and expenses without interrupting your day.

How do I get Sage One to use on my mobile phone?

The Sage One mobile app is available for use on mobile phones using the iOS and Android operating systems.1To get the app:

  1. Visit the App Store or Google play on your mobile phone
  2. Search for Sage One
  3. Download the app
  4. Enter your Sage One login details to access Sage One on your phone

How do I provide my accountant access to my data?

Your accountant needs Sage One Accountant Edition to send you a connection request and access your data. They can get Sage One Accountant edition here. Also forward your accountant these instructions to ensure you and your accountant can connect with each other.

Can I add users?

Yes. You can add an unlimited number of users for no additional charge. Go into the settings menu of Sage One to add more users.

Which currencies can I use with Sage One?

Sage One uses Canadian Dollar as its currency.

Can I collect credit and debit card payments with Sage One?

Yes. Sage One lets you collect credit and debit card payments through Sage Payment Solutions2 and PayPal when you send an electronic invoice to your clients using Sage One.

Can I use Sage One with Sage 50 Accounting?

Yes. As a Sage 50 Accounting customer you can benefit from Sage One features such as online invoicing, online expense management, bank feeds and recording credit and debit card payments. Your financial transactions in Sage One can easily be imported into Sage 50 Accounting.3 See how to connect Sage One and Sage 50 here.

How-to videos

Get started with Sage One and master the basics. Watch these short clips and see how fast and easy it is to check daily to-dos off your list.

Customizing invoice settings in Sage One

See how to choose personalize invoices and quotes by choosing a template, uploading your logo, and adding default terms and conditions.

Creating a sales invoice in Sage One

Learn how to create and send invoices in Sage One—adding customers, products and services, and choosing the correct tax and shipping amounts.

Creating a vendor bill in Sage One

This video shows you how to enter bills, keep track of how much you owe vendors and see what bills have already been paid.

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  1. Not all Sage One features available on the mobile app. Mobile devices sold separately and requires a data plan. Data access is subject to cellular provider network availability and occasional downtime due to system maintenance.
  2. Subject to approval and to Sage Payment Solutions terms and conditions. Additional fees and credit card required.
  3. Only customers on the latest release of Sage 50 Accounting and on a Sage Business Care plan that includes payroll services have access to the Sage One integration.

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